Frequently Asked Questions
The AR mode isn't working. What should I do?
Make sure you've granted camera permissions in your device's Settings → Privacy & Security → Camera. AR Castle Defense requires a device that supports ARKit (iPhone 6s or later).
My progress isn't saving.
Progress is saved locally on your device. If you've reinstalled the App, progress starts fresh. Enable iCloud sync in Settings to back up your data.
How do I switch between AR and virtual table mode?
Tap the mode icon in the top-right corner of the game screen to toggle between AR and virtual table modes.
The app crashes on launch.
Ensure your device is running iOS 16 or later. Try restarting your device and relaunching the app. If the problem persists, contact us.
Still need help?
Send us an email and we'll get back to you within 1–2 business days. Please include your device model, iOS version, and a description of the issue.
Email Supportinfo@snowcloud-entertainment.com